Over the past few days, fans of the Australian band 5 Seconds of Summer have run a social media campaign in an attempt to get the US music charts recounted after a warehouse error prevented the band‘s fourth studio album, CALM, from taking over the top spot on the Billboard 200 Chart. Now, 5SOS drummer Ashton Irwin has spoken out about the “disappointing” situation, and has thanked fans for their continued support.

“I just want to say I appreciate you contesting and fighting for our number one record in the US. Records were released a week early that we had no control over, which is very disappointing and quite honestly, my heart broke when I found out about that. We lost 10,000 records, actually more,” he said in a video posted to Twitter. “This week we’re in the number two position. Other artists have had records released early before and the charts have been amended. It seems like that’s not going to happen for us. Whether the chart position changes, I am so appreciative for everything you’ve done for us over the past few weeks.”

For those who missed it, 5SOS took to social media on March 30, and told fans that, unfortunately, 10,000 copies of the record had been sent out a week early, meaning that those albums would be counted on the music charts a week before the album was even released.

“We still wanna make our album chart next week as big as possible and want to thank you all so much, to everyone that is streaming or has bought the album,” they wrote.

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Naturally, upon hearing this, fans were pretty upset. The band’s supporters wanted to see them hit number one in three separate markets — the boys have already reached number one in both the United Kingdom and Australia, but only reached number two in the U.S. Some people went as far as to start a petition that called for the early release error to be reversed, so the number of albums sold would change. It has since been signed by over 32,000 people.

Before concluding his video, Ashton shared some major love for the entire fanbase.

“I love you guys. Remain sincere, keep voicing when things are wrong and I’ll try and be as brave as you are,” the 25-year-old concluded.

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