YouTuber Jaclyn Hill has been under fire this week due to major issues being found in her new Jaclyn Cosmetics lipstick line. Customers are claiming that the products are moldy, gritty, hairy and even cause bacterial infections and skin reactions. Now the beauty guru is responding to the claims and accusations with a tell-all video posted on June 12. The video is packed with tons of receipts and apologies — and trust us, there’s a lot to unpack, so let’s get into it.

Before getting into the specifics, the 28-year-old business owner promised her customers that despite the problems her lipsticks have, they are not dangerous or harmful to use.

“The first thing that I want to address before anything else is the accusations that my lipsticks are expired, moldy or hazardous in any way, shape or form. I’m going to put up documents throughout this entire video so you guys can see the actual proof,” she said in her video. “My lipsticks did not go into mass production until the same month that I actually launched my brand. It was only a couple weeks prior to my launch that we started actual mass production. Although I had been so in depth with my formulation, my colors and approving all of that — mass production did not go into production until right before my launch because we wanted them to be fresh.”

As official documents popped up on the screen, she continued, “My lipsticks are not moldy. They are not hazardous. They are not contaminated. They are not unsafe for you in any way, shape or form. Every single ingredient in my lipstick is new, and it is FDA approved.”

So if they’re safe to use, why are people finding little black dots in the product? Jaclyn actually has a pretty legit reason for this happening — but still, she totally admits that no one wants to see something like this in a lip product.

“What these black dots are are actually oxygen bubbles, and they are being lifted to the surface when my lipstick bullet is being cooled off,” she explained. “It is not going to hurt you, but seeing those dots are not pretty.”

That’s why she’s encouraging anyone who runs into these issues to send her company support team a photo for a full refund and a fresh, flawless lipstick.

“We made a lot of product in a very short amount of time, and although we all thought it was gonna be perfect and fresh… that’s not the case,” she admitted.

As for the gritty texture, the star explained that it was simply a manufacturing issue. And those white hairs people were finding? Yeah, those were from the cotton gloves the factory workers wore to handle the products. Hey, we’re glad she’s owning up to her mistakes!

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